FAQ

Shipping costs are calculated at checkout using a flat rate based on the delivery address postcode. The cost is passed on directly with no markup applied.

Because plants require careful handling, delivery is managed by couriers who specialise in transporting live plants. Freight can be the most significant part of the total cost, depending on your location.

We are continuing to explore ways to reduce delivery costs and improve shipping options over time.

Plant sizes naturally vary by season and even within the same pot size, so exact dimensions are unpredictable. Instead, plants are supplied in a pot size chosen to offer the best balance of value, growth rate and ease of handling. Fast growing species are provided smaller to avoid unnecessary cost for plants that will quickly establish, while slower growers come more established to deliver results sooner. This approach minimises expense and effort while supporting strong long term outcomes. The example delivery below is indicative of typical plant sizing.

We source plants from a trusted network of reputable growers and suppliers to ensure the highest quality stock. We collaborate with experienced couriers who specialize in transporting live plants.

For infomation on our returns policy, refer to our Terms and Conditions.

No two orders are the same, as plant sizes naturally vary by season and even within the same pot size. Exact space requirements are unpredictable until stock is confirmed and the order is compiled. However, in most cases a large van or equivalent is sufficient. Contact Us to confirm before pickup.

For infomation on our local pickup policy, refer to our Terms and Conditions.