Delivery costs are calculated at checkout using a flat rate based on the address postcode. The cost is passed on directly with no markup applied.Live plants need more careful handling than a standard parcel. Deliveries are managed by couriers who specialise in transporting live plants, with your order travelling upright and braced to prevent damage in transit.Freight can be the most significant part of the total cost, depending on your location, largely because it reflects the cost of the truck run itself rather than the size of your order. This means adding further packages to the same delivery typically adds little, if anything, to the freight already being paid, so completing your whole garden in one delivery is usually the most cost effective approach.We are continuing to explore ways to reduce delivery costs and improve delivery options over time.

Plants are quality checked before dispatch. If something arrives damaged or unhealthy, let us know in writing on the day of delivery or pickup and we'll work with our supplier to arrange a replacement or refund.

Yes — with local pickup, you're welcome to check your plants over before collecting. Responsibility for the plants transfers to you once they're collected, so it's worth inspecting at that point.

Plant sizes naturally vary by season and even within the same pot size, so exact dimensions are unpredictable. Instead, plants are supplied in a pot size chosen to offer the best balance of value, growth rate and ease of handling. Fast growing species are provided smaller to avoid unnecessary cost for plants that will quickly establish, while slower growers come more established to deliver results sooner. This approach minimises expense and effort while supporting strong long term outcomes. The example delivery below is indicative of typical plant sizing.

No two orders are the same, as plant sizes naturally vary by season and even within the same pot size. Exact space requirements are unpredictable until stock is confirmed and the order is compiled. However, in most cases a large van or equivalent is sufficient. Contact Us to confirm before pickup. For information on our local pickup policy, refer to our Terms and Conditions.

After ordering, you'll select a preferred delivery date at checkout. We'll confirm this within 10 business days, if that date isn't available, we'll offer the closest alternative. Deliveries run Monday to Friday, excluding public holidays, and someone needs to be present to receive and inspect the order unless you've authorised it to be left unattended.

Pickup is available Monday to Saturday, excluding public holidays, during standard trading hours, from selected partner nursery sites across Victoria. You'll choose your pickup location at checkout. Once you've been notified your order is ready, please collect within five business days, as holding fees may apply after this if collection is delayed.