Privacy Policy

This Privacy Policy outlines how personal information is collected, used, disclosed, and protected in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Identity and Contact Information

The organisation responsible for managing personal information collected via this website is Closed Canopy. Any privacy related enquiries can be made via the Contact Us page.

Types of Information Collected

The following types of personal information may be collected:

Full name.
Email address.
Postal address.
Phone number.
Login credentials (username, password).
Payment and transaction details (including credit card information).
Internet Protocol (IP) address.
Device and browser information.
Purchase history.
Communications and interactions.

Non-personal information such as browser type, session duration, and page interactions may also be collected for analytics purposes.

Collection and Storage of Information

Personal information may be collected when:

A purchase is made on the website.
Direct contact is initiated.
An account is created or accessed.
A form is submitted on the website.
The website is browsed (via cookies and analytics tools).

Information is securely stored through the Wix.com platform. Wix.com hosts the website and stores data on secure servers protected by firewalls. Reasonable steps are taken to protect personal information from misuse, interference, loss, and unauthorised access or disclosure.

Purpose of Information Collection

Personal information may be used for the following purposes:

Provision of products and services.
Processing of transactions and delivery of orders.
Customer support and response to enquiries.
Communication regarding purchases, updates, and promotions.
Service improvement through analytics.
Compliance with applicable laws and regulations.

Disclosure of Personal Information

Personal information may be disclosed to:

Service providers such as payment processors and shipping services.
Website platform providers such as Wix.com.
Government authorities as required by law.

Data may be disclosed outside Australia, including countries where Wix.com data centres are located. Appropriate safeguards are in place to protect personal data in international transfers.

Access, Correction, and Deletion of Information

Requests to access, correct, or delete personal information can be made by contacting Closed Canopy via the Contact Us page.

Complaints

Concerns about the handling of personal information or breaches of the Australian Privacy Principles can be submitted via the Contact Us page. All complaints will be investigated and responded to. If unresolved, complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).

Updates to this Privacy Policy

This policy may be updated periodically. Changes take effect immediately upon being posted on the website. Users are encouraged to review this policy regularly.